A system isn’t done until everyone is using it.

I’m Yourou, an operations builder. I sit with the people who do the work, then build what they use.

Every couple of years, a new field. Every time, the same habit: find what’s stuck and rebuild it.

2026 - now

for a hair and tattoo salon

Bookings, sales and staff records in separate places.

One system, open to close, in acceptance testing.

2026

built with AI coding agents

Every order handled by hand.

Booking, payment and the door code ran on their own.

2024 - 26

Events Manager

130 events tracked in Excel.

Now one workflow three teams share, from request to guest list.

2022 - 25

co-founder at Superb.G. A staffed shop became 24-hour self-service rental.

2020 - 21

co-founder. Built a pet food factory, its SOPs and online store from nothing.

Earlier work in set decoration and theatre.